Who we are
Last Updated: 01 March 2026
At Grange Solar, we are committed to protecting the privacy and security of our UK customers. This policy explains how we handle your personal data when you visit our website and use our contact forms.
1. Who We Are
Grange Solar is the “Data Controller” for any personal information you provide. We operate exclusively within the United Kingdom.
- Company Name: Grange Solar
- Email: enquiries@grange-electrical.co.uk
- Business Address: Grange Solar & Electrical Services Ltd,
Marches Trade Park, Brunel Road, Leominster, Herefordshire, HR6 0LX
2. The Data We Collect
We collect information that helps us provide an accurate solar installation assessment:
- Identity & Contact Data: Your name and email address.
- Quote Information: Information about your property and energy needs, including any postal addresses you enter into our open text fields.
- Usage Data: Information about how you use our website, collected via Google Analytics.
3. How We Use Your Data
We only process your data when we have a legal basis to do so:
- To provide a quote: We use your name, email, and address to calculate your solar requirements and contact you (Contractual necessity).
- To improve our site: We use anonymized data to see which pages are most helpful to our visitors (Legitimate interest).
4. Google Analytics & Cookies
We use Google Analytics to monitor website traffic.
- This tool uses cookies to collect standard internet log information and visitor behavior patterns.
- The information is processed in a way that does not identify individuals.
- You can manage your cookie preferences through your browser settings or our website’s consent banner.
5. Data Security & Storage
As a UK-based business, we prioritize the security of your information:
- Website Security: Our WordPress site uses SSL encryption (HTTPS) to ensure that information submitted via our contact forms is sent securely.
- Storage: Data submitted via our forms is stored securely within the UK/EEA and is only accessible by authorised Grange Solar staff and trusted technical partners.
6. Data Retention
We don’t keep your data forever.
- General Inquiries: If you do not proceed with a quote, we will typically delete your information after 36 months.
- Customers: If you install a system with Grange Solar, we retain your data indefinitely until it is requested to be deleted.
7. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct or delete your personal data.
- Withdraw your consent for us to contact you at any time.
To exercise any of these rights, please contact us at [Insert Email Address].
8. Third-Party Sharing
We do not sell, rent, or trade your personal information. We only share data with essential service providers (such as our hosting provider) who are also required to comply with UK data protection laws.
